Bot Monitoring & L1/L2/L3 Support

Situation

• Bots fail intermittently
• No monitoring dashboards
• Production incidents
• Control Room misconfigurations
• Version upgrade issues
• No SLA visibility

  Level                  Scope 

====================================================

L1                     Bot execution monitoring, restart

L2                     Bug fixing, enhancements

L3                     Architecture fixes, performance tuning

                    ✔ 24×7 Bot Monitoring
                   ✔ Incident & SLA management
                   ✔ Version upgrades
                   ✔ Retry & recovery frameworks
                   ✔ Log analysis & dashboards
                   ✔ Change management 

 ✔  Automation Anywhere   
✔ UiPath
✔ Power Automate

Metric                        Result

==========================================

Bot uptime                    99.9%

Incident reduction              80%

Faster resolution                5×

Lower support cost              40%

 ✔ PDD / SDD
✔ Bot Packages
✔ Architecture Diagrams
✔ UAT Signoff
✔ Production Handover